~/peoplecert-sda ▊
PEOPLECERT · 20 questions
Service Desk Analyst (SDA) v9
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objectives · weighted
- d1 Roles and responsibilities 12%
- d2 Rapport and conflict management 11%
- d3 IT Service Management 11%
- d4 Support channels 11%
- d5 Quality assurance 11%
- d6 AI and automation 11%
- d7 Communication skills 11%
- d8 Managing customer feedback 11%
- d9 Resilience 11%