~/peoplecert-sda · IT Service Management ▊

← Service Desk Analyst (SDA) v9

PEOPLECERT · objective · 11% of the exam

IT Service Management — Service Desk Analyst (SDA) v9

The official PEOPLECERT documentation our IT Service Management practice questions are cited to. Review the primary sources, then practise.

practice 4 questions →

Official references for this objective

  • Peoplecert — ITIL Certifications

    ITIL 4 Practitioner: Incident Management Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain