~/peoplecert-sda · IT Service Management ▊
← Service Desk Analyst (SDA) v9
PEOPLECERT · objective · 11% of the exam
IT Service Management
Exam objectives are the official skill domains Service Desk Analyst (SDA) v9 tests. Below are the official PEOPLECERT docs our questions on this objective cite — review them, then practise.
Sign in to track your progress on this objective.
Official references for this objective
-
Peoplecert — ITIL Certifications
ITIL 4 Practitioner: Incident Management Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain