~/peoplecert-sda · Roles and responsibilities ▊
← Service Desk Analyst (SDA) v9
PEOPLECERT · objective · 12% of the exam
Roles and responsibilities
Exam objectives are the official skill domains Service Desk Analyst (SDA) v9 tests. Below are the official PEOPLECERT docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — IT Service Manager |
Strategic Planning The ability to align IT services with organisational goals and create effective service strategies is vital
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Peoplecert — IT Service Desk Technician |
Collaborate on Complex IT Issues Collaborate with other IT professionals to resolve complex issues.
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Peoplecert — Product Manager |
Cross-Functional Collaboration Collaborate with product engineering, design, marketing, sales, and support teams.
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Peoplecert — Project Manager |
Quality Assurance & Compliance Ensure projects meet quality standards and comply with regulatory requirements.