~/peoplecert-sda · Managing customer feedback ▊

← Service Desk Analyst (SDA) v9

PEOPLECERT · objective · 11% of the exam

Managing customer feedback — Service Desk Analyst (SDA) v9

The official PEOPLECERT documentation our Managing customer feedback practice questions are cited to. Review the primary sources, then practise.

practice 2 questions →

Official references for this objective

  • Peoplecert — ITIL Certifications

    ITIL 4 How to Implement Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM

  • Peoplecert — ITIL Certifications

    practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process