~/peoplecert-sda · Managing customer feedback ▊
← Service Desk Analyst (SDA) v9
PEOPLECERT · objective · 11% of the exam
Managing customer feedback
Exam objectives are the official skill domains Service Desk Analyst (SDA) v9 tests. Below are the official PEOPLECERT docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — ITIL Certifications
ITIL 4 How to Implement Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM
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Peoplecert — ITIL Certifications
practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process