A manufacturing operations leader observes that his dashboard reports revenue, downtime, and accident counts, but staff still cannot explain why bad results keep recurring. According to the passages, what is the primary purpose that measuring behavior would serve in this situation?
Explanation
When leaders measure behavior, they gain insight into the actions that lead to desired outcomes. This allows organizations to move from reactive management to proactive
A quality manager's dashboard exclusively tracks complaints, downtime, and mistakes. Over time, morale has fallen and a blame culture has emerged. According to the passages, which dashboard change best embodies the purpose of 'measuring what you want'?
Explanation
Focus and measure on things you wish to see more of.
Instead of downtime, focus and measure uptime. Instead of counting mistakes, track successful problem resolutions.
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