Practice · PuMP® Certification

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apmg-pump_d1_86137dea5837 domain/d1 · medium single

A quality manager's dashboard exclusively tracks complaints, downtime, and mistakes. Over time, morale has fallen and a blame culture has emerged. According to the passages, which dashboard change best embodies the purpose of 'measuring what you want'?

A Add even more negative-event indicators so problems are caught sooner
B Replace complaint counts with well-earned compliments and track uptime and successful problem resolutions
C Remove all measurement to stop the blame game
D Keep the negative indicators but assign individual blame more publicly

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