Practice · PuMP® Certification

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A manufacturing operations leader observes that his dashboard reports revenue, downtime, and accident counts, but staff still cannot explain why bad results keep recurring. According to the passages, what is the primary purpose that measuring behavior would serve in this situation?

A It replaces the need for any lagging indicators on the dashboard
B It reveals the actions that lead to desired outcomes, enabling a shift from reactive to proactive improvement
C It guarantees revenue and profit growth within a fixed period
D It removes personal accountability from teams to reduce stress

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