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Certified Pega System Architect
A business analyst is designing a case type that models an employee onboarding process. She needs to determine which structural element groups related tasks into distinct phases through which the case progresses, and where she can also set the case status. Which Case Management capability should she use?
Explanation
Design a case lifecycle, stages, set case statuses, add instructions to tasks
An architect must ensure that an approval assignment is escalated if it is not completed within a defined timeframe, with an urgency that increases as key milestones pass. Which Case Management feature addresses this requirement?
Explanation
Add a service level agreement; configure urgency, goals, deadlines, passed deadlines
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