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Professional Certificate in Business Analysis Service Delivery

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Q_01 domain/d1 · medium single discuss →

A newly appointed business analysis practice leader is preparing the business case to establish a formal BA Service within their organisation. According to the value proposition approach, what should be the starting point for justifying the service's operating budget to finance colleagues?

A Applying function point analysis to each analyst's workload
B Articulating the value that the service delivery function actually provides
C Immediately cutting costs by 20 per cent to meet finance expectations
D Outsourcing the function to a third-party managed service provider

Q_02 domain/d1 · medium single discuss →

When introducing and marketing the BA/IT service, the article warns that benchmarks should not be treated as a fixed reference point. What is the reason given for this caution?

A Benchmarks are always identical to the finance department's 20 per cent target
B Benchmarks change over time as your peer group also improves
C Benchmarking is only valid for infrastructure projects using ROI
D Benchmarks cannot be used to justify current levels of spend

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