Practice · Professional Certificate in Business Analysis Service Delivery

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bcs-professional-certificate-in-business-analysis-service-delivery_d1_aba2e59ca507 domain/d1 · medium single

When introducing and marketing the BA/IT service, the article warns that benchmarks should not be treated as a fixed reference point. What is the reason given for this caution?

A Benchmarks are always identical to the finance department's 20 per cent target
B Benchmarks change over time as your peer group also improves
C Benchmarking is only valid for infrastructure projects using ROI
D Benchmarks cannot be used to justify current levels of spend

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