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BCS Foundation Certificate in User Experience

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Q_01 domain/d1 · medium single discuss →

A UX team lead argues that once they have documented their design process, no further changes to it are needed. Based on the guiding principles discussed, why is this position flawed?

A Processes must be locked once documented to preserve corporate knowledge
B The creation of processes is never complete; a process must develop to keep up with changes in the commercial and technological environment
C Only senior management is permitted to alter documented processes
D Processes should always stifle innovation to ensure consistency

Q_02 domain/d1 · medium single discuss →

During a process improvement workshop, a manager insists processes exist purely to enforce rigid compliance. Which statement best reflects the balance the source advocates between process and people?

A Processes should stifle innovation to guarantee predictable outcomes
B Processes should remove all individual judgement to reduce variation
C Processes should not stifle innovation and should allow enough flexibility for people to deploy their intellect
D Processes are only useful for capturing corporate knowledge, not for daily activity

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