Practice · BCS Foundation Certificate in User Experience

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During a process improvement workshop, a manager insists processes exist purely to enforce rigid compliance. Which statement best reflects the balance the source advocates between process and people?

A Processes should stifle innovation to guarantee predictable outcomes
B Processes should remove all individual judgement to reduce variation
C Processes should not stifle innovation and should allow enough flexibility for people to deploy their intellect
D Processes are only useful for capturing corporate knowledge, not for daily activity

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