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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
A service representative resolves a case that had been merged into another case. Which combination of Status and Status Reason will the merged case display?
Explanation
When a case is merged, the state of the case is changed to canceled, and the status is changed to merged.
A customer service manager wants to guarantee that a parent case can never be marked as complete while any of its related child cases remain open. Which parent-child case setting should be selected?
Explanation
Don't allow parent case closure until all child cases are closed : The parent case can’t be closed until all the child cases are closed.
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