Practice · Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

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← Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate · practice sheet

azure-mb-230_d1_c3aef7fd95ec domain/d1 · medium single

A customer service manager wants to guarantee that a parent case can never be marked as complete while any of its related child cases remain open. Which parent-child case setting should be selected?

A Close all child cases when parent case is closed
B Don't allow parent case closure until all child cases are closed
C Set a low Maximum number of child cases
D Select Case Title and Customer as inherited attributes

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