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Microsoft Certified: AI Transformation Leader
A transformation leader is preparing an agent program and wants to prioritize a portfolio of candidate use cases in a single afternoon. One candidate agent has high projected annual value that could shift a function-level KPI, but requires a new data pipeline and spans multiple functions, taking more than a quarter to build. According to the prioritization guidance, how should this use case be classified and funded?
Explanation
High impact means the annual value at target adoption is large enough to move a named KPI on your executive scorecard.
High effort typically means the work takes more than a quarter to build, requires a new connector or data pipeline, or spans multiple functions.
Strategic investments (high impact, high effort) Fund one or two at a time, after at least one quick win reaches baseline. Request dedicated program funding.
During a first quarterly business review, a sponsor claims an HR agent reduced ticket handling time, but the before-state figures come only from a survey of team members' recollections. According to the guidance, why is this value claim at risk?
Explanation
Surveys can supplement the baseline, but they can't replace it.
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