Practice · Microsoft Certified: AI Transformation Leader

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During a first quarterly business review, a sponsor claims an HR agent reduced ticket handling time, but the before-state figures come only from a survey of team members' recollections. According to the guidance, why is this value claim at risk?

A Surveys always overstate savings and must be discounted by 30 percent
B The baseline must be captured in a telemetry system, ticketing export, or ERP extract; surveys can supplement but not replace it
C A baseline is unnecessary if the agent's usage signals are strong from day one
D The claim needs at least 30 days of data rather than the 90 days a survey provides

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