ITIL 4 Practitioner: Monitoring and Event Management

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Q_01 domain/d1 · medium single discuss →

A service management team is deciding which ITIL 4 practice module addresses the systematic observation of services and service components, including recording, reporting, and responding to selected changes of state. Which practice module directly targets this capability?

A ITIL 4 Practitioner: Incident Management
B ITIL 4 Practitioner: Monitoring and Event Management
C ITIL 4 Practitioner: Problem Management
D ITIL 4 Practitioner: Service Configuration Management

Q_02 domain/d1 · medium single discuss →

A stakeholder confuses Monitoring and Event Management with Problem Management. Which statement correctly distinguishes the intended focus of the Problem Management practice module?

A It provides practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.
B It focuses on systematically observing services and recording changes of state identified as events.
C It focuses on making new and changed services available for use in line with agreements.
D It focuses on setting clear, business-based targets for service utility, warranty and experience.

Q_03 domain/d1 · medium single

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Q_04 domain/d1 · medium single

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ITIL 4 Practitioner: Monitoring and Event Management

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