Practice · ITIL 4 Practitioner: Monitoring and Event Management

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← ITIL 4 Practitioner: Monitoring and Event Management · practice sheet

axelos-itil4-practices-monitoring-and-event-management-3686_d1_3516d4592cb3 domain/d1 · medium single

A stakeholder confuses Monitoring and Event Management with Problem Management. Which statement correctly distinguishes the intended focus of the Problem Management practice module?

A It provides practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.
B It focuses on systematically observing services and recording changes of state identified as events.
C It focuses on making new and changed services available for use in line with agreements.
D It focuses on setting clear, business-based targets for service utility, warranty and experience.

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