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ITIL 4 Specialist: Plan, Implement, and Control
A learning and development lead is designing the curriculum outline for the ITIL 4 Specialist: Plan, Implement, and Control module. She wants to accurately describe what the 'Key concepts' learning area covers to prospective learners. Which description most correctly reflects the scope of that area?
Explanation
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
During a workshop, a participant asks how the module defines 'Governance' as a skill acquired in the Plan, Implement, and Control course. Which explanation aligns with the module description?
Explanation
govern AI responsibly and at scale. Learn how to balance innovation, accountability, trust, and risk while applying AI governance across products, services, and operations.
Governance Understand how organisational governance evaluates, directs and monitors service management activities.
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