Practice · ITIL 4 Specialist: Plan, Implement, and Control

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← ITIL 4 Specialist: Plan, Implement, and Control · practice sheet

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During a workshop, a participant asks how the module defines 'Governance' as a skill acquired in the Plan, Implement, and Control course. Which explanation aligns with the module description?

A Understanding how organisational governance evaluates, directs and monitors service management activities
B Formulating strategic goals and allocating resources into tactical and operational plans
C Establishing, analyzing, monitoring, and improving links between the organization and its stakeholders
D Governing AI responsibly and at scale across products, services, and operations

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