Practice · ITIL 4 Specialist: Collaborate, Assure and Improve

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← ITIL 4 Specialist: Collaborate, Assure and Improve · practice sheet

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A service manager is scoping which practices fall within the 'Collaborate, Assure and Improve' area of ITIL 4. Which set of practices does this qualification group together under its key concepts?

A Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management
B Incident Management, Problem Management, Change Enablement, Service Desk, and Deployment Management
C Service Operation, Digital transformation, Problem management, SLAs, and Governance
D AI Governance, Responsible AI adoption, Accountability, Transparency, and Oversight

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