Practice · ITIL 4 Specialist: Collaborate, Assure and Improve

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← ITIL 4 Specialist: Collaborate, Assure and Improve · practice sheet

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An IT manager needs to justify how external organisations contribute value to the Collaborate, Assure, and Improve practices. According to the qualification, what is the focus of the 'Partners and suppliers' topic?

A How to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery
B How to negotiate the lowest possible contract price with all suppliers
C How internal governance evaluates, directs, and monitors service management activities
D How to align product capabilities across their full lifecycle

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