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ITIL 4 Practitioner: Service Configuration Management
A service provider wants a practice that will reliably tell teams what components make up a service and how those components are configured, delivering that information exactly when and where staff need it. Which ITIL 4 practice module directly addresses this need?
Explanation
Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed
During planning, a manager confuses Deployment Management with Service Configuration Management. Which activity is the correct purpose of Deployment Management as described in the materials?
Explanation
provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other
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