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ITIL 4 Practitioner: Release Management
A service provider organisation is preparing to make a newly enhanced service available to its customers. Which purpose best describes the focus of the Release Management practice in this situation?
Explanation
making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its service consumers
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments
An organisation wants a single training module that covers the key concepts of five practices including Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. Which ITIL 4 offering matches this need?
Explanation
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem
ITIL 4 Specialist: Plan Implement and Control A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release