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ITIL 4 Practitioner: Change Enablement

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Q_01 domain/d1 · medium single discuss →

A newly appointed change practitioner is asked to explain to senior management why the Change Enablement practice matters to the business. Based on the stated purpose of the practice, which outcome best captures its core value?

A Managing changes effectively to minimise risk and ensure business continuity
B Providing accurate and reliable information about the configuration of services
C Setting clear, business-based targets for service utility and warranty
D Making new and changed services available for use in line with agreements

Q_02 domain/d1 · medium single discuss →

A team is trying to decide what role external organisations should play in improving their change activities. Based on the module content on partners and suppliers, what is the intended focus?

A Transferring all change accountability to third parties
B Collaborating effectively with partners and suppliers to enhance change processes and ensure successful outcomes
C Restricting partners from any involvement in change activities
D Using suppliers only for procurement of hardware unrelated to changes

Q_03 domain/d2 · medium single

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