Manager of Quality / Organizational Excellence

A quality manager is leading a cross-functional improvement project. Two departments have opposing views on how resources should be allocated, and progress has stalled. The manager wants to help both departments see that they share the same overarching goal and can work together. Which leadership technique is most directly aligned with this need?

A newly appointed manager wants to keep employees engaged well beyond the launch of a new initiative, ensuring their commitment does not fade over time. According to the leadership techniques objective, what should the manager focus on developing and implementing?