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Manager of Quality / Organizational Excellence
A quality manager is leading a cross-functional improvement project. Two departments have opposing views on how resources should be allocated, and progress has stalled. The manager wants to help both departments see that they share the same overarching goal and can work together. Which leadership technique is most directly aligned with this need?
Explanation
Use negotiation techniques to enable parties with different or opposing outlooks to recognize common goals and work together to achieve them.
A newly appointed manager wants to keep employees engaged well beyond the launch of a new initiative, ensuring their commitment does not fade over time. According to the leadership techniques objective, what should the manager focus on developing and implementing?
Explanation
Develop and implement techniques that motivate employees and sustain their enthusiasm.
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