During a change initiative, a line manager raises a specific, evidence-based worry that a new process will cause safety issues in their department. According to the 'Work of the change manager' area, what should the change manager do before deciding how to respond?
Explanation
Distinguish between well-founded concerns about a change and resistance to change, recognising signs of resistance
Underlying causes of resistance; taking the time to understand the root causes of resistance will increase the likelihood of choosing a suitable response
A change team is repeatedly failing to influence stakeholders because members avoid disagreement and don't hold each other accountable. Under 'Change leadership and teams', which model is specifically presented as identifying dysfunctions that characterise an ineffective team and pointing to positive characteristics to develop?
Explanation
Levels of adoption (Kelman); in the early stages of a change initiative, it helps to understand the type and level of change required
The conscious competence learning model describes the stages that a learner goes through when learning a new skill.
this model identifies five dysfunctions that characterise an ineffective team. These dysfunctions point to five positive characteristics
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