Practice · Lean IT Certification

~/apmg-lean-it-certification · apmg-lean-it-certification_d1_17724b580e5d ▊

← Lean IT Certification · practice sheet

apmg-lean-it-certification_d1_17724b580e5d domain/d1 · medium single

During a change initiative, a line manager raises a specific, evidence-based worry that a new process will cause safety issues in their department. According to the 'Work of the change manager' area, what should the change manager do before deciding how to respond?

A Distinguish whether this is a well-founded concern or resistance, and take time to understand the root causes
B Immediately escalate the issue to the change sponsor for a decision
C Treat all objections as resistance to be overcome through stronger communication
D Define change analytics measures to track the safety impact over time

Unlock this exam to join the per-question discussion and vote on questions.

next question →