Professional Certificate in Stakeholder Engagement

A business analyst leading a change initiative notices that team members and stakeholders consistently avoid raising disagreements during project discussions, preferring to keep meetings comfortable. According to the guidance on conflict in change initiatives, what is the most likely consequence of continuing to avoid these disagreements?

An IT department in a large corporation is criticised for only reacting to requests from business units rather than shaping strategy. A consultant is asked which activities would help operationalise demand management and make engagement more strategic. Based on the strategic engagement guidance, which combination of techniques is recommended?