Practitioner Certificate in Modelling Business Processes

A business analyst is arguing that process modelling is worthwhile because it helps counter the fundamental obstacles that affect all human work. According to Jon Holt, which three problems ('the three evils of life') does modelling help to combat?

An organisation wants to document its very high-level requirements, its in-house medium-level processes, and its low-level procedures using a single hierarchy of process types. Based on Holt's classification of process types, which statement correctly matches a process type to its level?