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BCS Practitioner Certificate in Digital Product Management
A product manager is preparing to lead a cross-functional session where stakeholders with conflicting priorities must jointly agree the scope of a new feature. Which combination of stakeholder engagement capabilities is most directly relevant to running this session effectively?
Explanation
Facilitated workshop techniques How to build rapport Ensuring equality Managing expectations Negotiating with stakeholders Managing conflict
Project planning Monitoring and control Change control and configuration management Effort estimation
Undertake an investment appraisal
During individual discovery, a product manager wants to surface sensitive 'political' issues and hidden concerns from a senior stakeholder that are unlikely to emerge in a group setting. According to the guidance, which technique is best suited to this and what interpersonal skills does it require?
Explanation
Use case diagrams can model an entire business system or can show the boundary of a proposed IT system.
a business analyst needs well-developed interpersonal skills - listening, communication, empathy, persuasiveness and so forth. A good interview requires all of these
the techniques that feed into SWOT - Resource Audit to uncover strengths and weaknesses and PESTLE for the external opportunities and threats.
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