← Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
AZURE · objective · 18% of the exam
Extend Customer Service
Exam objectives are the official skill domains Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate tests. Below are the official AZURE docs our questions on this objective cite — review them, then practise.
Sign in to track your progress on this objective.
Official references for this objective
-
Microsoft — Extend Copilot with Copilot Studio (preview) | Microsoft Learn
You have the System Administrator or Customer Service administrator role. A license for Microsoft Copilot Studio is available in your tenant.
-
Microsoft — Configure Copilot Studio agents in Service Agent | Microsoft Learn
Add an agent description. The orchestrator uses this description to determine when to call the agent.
-
Microsoft — Guide customer interactions with agent scripts in Unified Service Desk | Microsoft Learn
The scripting module supports branching for non-linear agent workflow. It also supports jumping to