Extend Customer Service — Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

The official AZURE documentation our Extend Customer Service practice questions are cited to. Review the primary sources, then practise.

Official references for this objective

Microsoft — Extend Copilot with Copilot Studio (preview) | Microsoft Learn

You have the System Administrator or Customer Service administrator role. A license for Microsoft Copilot Studio is available in your tenant.
Microsoft — Configure Copilot Studio agents in Service Agent | Microsoft Learn

Add an agent description. The orchestrator uses this description to determine when to call the agent.
Microsoft — Guide customer interactions with agent scripts in Unified Service Desk | Microsoft Learn

The scripting module supports branching for non-linear agent workflow. It also supports jumping to