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Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate

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Q_01 domain/d1 · medium single discuss →

A contact center engineer is planning a Dynamics 365 Contact Center deployment for an organization that wants inbound customer interactions to reach the correct representatives automatically. Which core responsibility of the engineer most directly addresses this requirement?

Q_02 domain/d1 · medium multi discuss →

During deployment planning, a stakeholder asks which capabilities the engineer will configure to support proactive outbound customer engagement. Which two capabilities should the engineer identify as part of proactive engagement?

Q_03 domain/d1 · medium single

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Q_04 domain/d1 · medium single

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Q_05 domain/d1 · medium multi

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Q_09 domain/d2 · medium single

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Q_10 domain/d2 · medium single

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Q_11 domain/d2 · hard single

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Q_12 domain/d2 · medium multi

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Q_17 domain/d2 · medium multi

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Q_18 domain/d2 · medium single

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Q_19 domain/d2 · medium single

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Q_20 domain/d2 · hard single

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Q_21 domain/d2 · medium single

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Q_22 domain/d2 · medium single

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Q_25 domain/d2 · medium single

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Q_26 domain/d3 · medium single

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Q_27 domain/d3 · medium single

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Q_37 domain/d5 · medium multi

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Q_43 domain/d5 · easy single

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Q_49 domain/d6 · medium single

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