~/axelos-itil-service-version-5 · Service governance and innovation ▊
AXELOS · objective · 11% of the exam
Service governance and innovation
Exam objectives are the official skill domains ITIL Service (Version 5) tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — ITIL Certifications
Change Enablement Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing
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Peoplecert — SDI Qualifications
The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.