Practice · ITIL Foundation (Version 5)

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← ITIL Foundation (Version 5) · practice sheet

axelos-itil-foundation-version-5_d1_997b4bc06449 domain/d1 · medium single

An organization notices that its digital environment is becoming increasingly complex with more AI-enabled capabilities. According to the ITIL Foundation Bridge (Version 5) guidance, how has ITIL evolved to address this situation?

A By evolving to support digital product and service management, including the impact of AI and emerging technologies
B By removing service management concepts in favor of pure software engineering practices
C By restricting product management guidance to non-digital services only
D By replacing all lifecycle guidance with a single project management method

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