~/axelos-itil-4-specialist-collaborate-assure-and-improve · Roles and competencies ▊

← ITIL 4 Specialist: Collaborate, Assure and Improve

AXELOS · objective · 13% of the exam

Roles and competencies — ITIL 4 Specialist: Collaborate, Assure and Improve

The official AXELOS documentation our Roles and competencies practice questions are cited to. Review the primary sources, then practise.

practice 4 questions →

Official references for this objective

  • Peoplecert — Data Scientist |

    Statistical Analysis and Machine Learning Data scientists are experts in statistical methods and machine learning techniques.

  • Peoplecert — IT Service Manager |

    Align IT Services with Business Needs Liaise with business units and customers to understand IT needs and align services.

  • Peoplecert — IT Service Desk Technician |

    Record User Issues Record and track user issues and resolutions in a ticketing system.

  • Peoplecert — SDI Qualifications

    The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.