Practice · ITIL 4 Specialist: Acquiring & Managing Cloud Services

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← ITIL 4 Specialist: Acquiring & Managing Cloud Services · practice sheet

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A cloud services team is documenting the day-to-day responsibilities of their IT service desk technicians. According to the essential activities described for this role, which task best reflects the technician's responsibility for maintaining a record of interactions with users?

A Recording and tracking user issues and resolutions in a ticketing system
B Negotiating service level agreements with the cloud provider
C Designing the underlying network architecture for supported systems
D Approving budget for new IT equipment purchases

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