~/axelos-itil-4-specialist-acquiring-managing-cloud-services-cb-3260 · Service Desk key concepts ▊

← ITIL 4 Specialist: Acquiring & Managing Cloud Services

AXELOS · objective · 13% of the exam

Service Desk key concepts — ITIL 4 Specialist: Acquiring & Managing Cloud Services

The official AXELOS documentation our Service Desk key concepts practice questions are cited to. Review the primary sources, then practise.

practice 4 questions →

Official references for this objective

  • Peoplecert — IT Service Desk Technician |

    Record and track user issues and resolutions in a ticketing system.

  • Peoplecert — ITIL Certifications

    ITIL 4 Practitioner: Service Desk Learn how to improve user and customer experience, as well as the overall success of your service relationships.

  • Peoplecert — SDI Qualifications

    The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.