~/axelos-itil-4-specialist-acquiring-managing-cloud-services-cb-3260 · Service Desk key concepts ▊
← ITIL 4 Specialist: Acquiring & Managing Cloud Services
AXELOS · objective · 13% of the exam
Service Desk key concepts
Exam objectives are the official skill domains ITIL 4 Specialist: Acquiring & Managing Cloud Services tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — IT Service Desk Technician |
Record and track user issues and resolutions in a ticketing system.
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Peoplecert — ITIL Certifications
ITIL 4 Practitioner: Service Desk Learn how to improve user and customer experience, as well as the overall success of your service relationships.
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Peoplecert — SDI Qualifications
The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.