Practice · ITIL 4 Practitioner: Service Request Management

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← ITIL 4 Practitioner: Service Request Management · practice sheet

axelos-itil-4-practitioner-service-request-management_d1_93e61c512aa0 domain/d1 · medium multi

A service desk analyst is defining the scope of the Service Request Management practice for a new IT service catalogue. According to ITIL's key concepts, which categories of user demand fall within the purpose of this practice?

A Requests for services
B Requests for information
C Requests for access
D Requests to restore a failed service after an outage
E Requests to eliminate the root cause of recurring incidents

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