~/axelos-itil-4-practitioner-service-request-management · Roles and competencies ▊
← ITIL 4 Practitioner: Service Request Management
AXELOS · objective · 13% of the exam
Roles and competencies
Exam objectives are the official skill domains ITIL 4 Practitioner: Service Request Management tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — ITIL Certifications
designed for IT pros who manage and grow trusted partnerships between service providers and consumers. Skills Change Customer Service Relationship management
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Peoplecert — SDI Qualifications
The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.