~/axelos-itil-4-practitioner-service-request-management · Roles and competencies ▊

← ITIL 4 Practitioner: Service Request Management

AXELOS · objective · 13% of the exam

Roles and competencies — ITIL 4 Practitioner: Service Request Management

The official AXELOS documentation our Roles and competencies practice questions are cited to. Review the primary sources, then practise.

practice 3 questions →

Official references for this objective

  • Peoplecert — ITIL Certifications

    designed for IT pros who manage and grow trusted partnerships between service providers and consumers. Skills Change Customer Service Relationship management

  • Peoplecert — SDI Qualifications

    The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.