~/axelos-itil-4-practitioner-service-request-management · Information and technology ▊
← ITIL 4 Practitioner: Service Request Management
AXELOS · objective · 12% of the exam
Information and technology
Exam objectives are the official skill domains ITIL 4 Practitioner: Service Request Management tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — Database Administrator |
Database administrators require proficiency in database management systems, SQL, and related technologies.
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Peoplecert — IT Service Desk Technician |
Record and track user issues and resolutions in a ticketing system.
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Peoplecert — Network Engineer |
Network engineers must possess a profound knowledge of network hardware, software, and protocols.
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Peoplecert — System Administrator |
Successful system administrators demonstrate a thorough understanding of IT service management principles—such as the practices found in ITIL—to ensure efficiency.