Practice · ITIL 4 Practitioner: Service Desk

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← ITIL 4 Practitioner: Service Desk · practice sheet

axelos-itil-4-practitioner-service-desk_d1_2c5c3ded919c domain/d1 · medium single

A new IT manager is describing the fundamental purpose of the Service Desk to the executive team. Based on the Service Desk practice key concepts, which statement best captures its core role within the service provider organisation?

A It serves as the central point of contact between the service provider and the users, facilitating effective communication
B It plans and manages the full lifecycle of all IT assets to maximise value and control costs
C It makes new and changed services available for use in line with organisational policies
D It provides practical guidance on the processes and activities of problem investigation

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