~/axelos-itil-4-practitioner-service-desk · Roles and competencies ▊
← ITIL 4 Practitioner: Service Desk
AXELOS · objective · 13% of the exam
Roles and competencies
Exam objectives are the official skill domains ITIL 4 Practitioner: Service Desk tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
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Official references for this objective
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Peoplecert — ITIL Certifications
ITIL 4 Specialist: Drive Stakeholder Value Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
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Peoplecert — SDI Qualifications
SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognized standards and in-line with the best