~/axelos-itil-4-practitioner-service-desk · Information and technology ▊

← ITIL 4 Practitioner: Service Desk

AXELOS · objective · 12% of the exam

Information and technology — ITIL 4 Practitioner: Service Desk

The official AXELOS documentation our Information and technology practice questions are cited to. Review the primary sources, then practise.

practice 4 questions →

Official references for this objective

  • Peoplecert — Data Scientist |

    Data scientists are experts in statistical methods and machine learning techniques.

  • Peoplecert — Ai Knowledge Center

    AIOps Foundation Learn how to harness the power of AI and ML to analyze date, spot and solve issues and automate tasks.

  • Peoplecert — IT Service Desk Technician |

    Record and track user issues and resolutions in a ticketing system.

  • Peoplecert — System Administrator |

    understanding of IT service management principles—such as the practices found in ITIL—to ensure efficiency