~/axelos-itil-4-practitioner-service-desk · Information and technology ▊
← ITIL 4 Practitioner: Service Desk
AXELOS · objective · 12% of the exam
Information and technology
Exam objectives are the official skill domains ITIL 4 Practitioner: Service Desk tests. Below are the official AXELOS docs our questions on this objective cite — review them, then practise.
Sign in to track your progress on this objective.
Official references for this objective
-
Peoplecert — Data Scientist |
Data scientists are experts in statistical methods and machine learning techniques.
-
Peoplecert — Ai Knowledge Center
AIOps Foundation Learn how to harness the power of AI and ML to analyze date, spot and solve issues and automate tasks.
-
Peoplecert — IT Service Desk Technician |
Record and track user issues and resolutions in a ticketing system.
-
Peoplecert — System Administrator |
understanding of IT service management principles—such as the practices found in ITIL—to ensure efficiency