ITIL 4 Practitioner: Relationship Management

The Relationship Management module's purpose is specifically to nurture links between the organisation and its stakeholders at strategic and tactical levels ^[1]. Supplier Management focuses on suppliers and their performance ^[2]. The exam appears to test ITIL 4 Foundation 'Key concepts'; as of the ITIL Version 5 release, PeopleCert introduced ITIL Foundation (Version 5) with updated concepts, and offers a bridge for ITIL 4 professionals to upgrade.

ITIL 4 Sales Professional is designed for ITSM tool vendors, providing basic knowledge of key ITIL concepts with a focus on marketing and sales of ITIL-based solutions ^[1]. ITIL 4 How to Implement instead gives practical recommendations to scope, plan, manage and evaluate an ITSM implementation ^[1]. The exam appears to test ITIL 4 Foundation 'Key concepts'; as of the ITIL Version 5 release, PeopleCert introduced ITIL Foundation (Version 5) with updated concepts, and offers a bridge for ITIL 4 professionals to upgrade.