Practice · ITIL 4 Practitioner: Incident Management

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← ITIL 4 Practitioner: Incident Management · practice sheet

axelos-itil-4-practitioner-incident-management_d1_4526002099fb domain/d1 · medium single

An IT service desk technician handling incidents wants to know which core skills the role emphasises for effectively resolving user issues. According to the role description, which set of essential skills is highlighted?

A Strategic planning, project management, and leadership
B Problem-solving, technical knowledge, communication, and customer service orientation
C Governance, sustainability, and value co-creation
D SLA performance management and operational resilience

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