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ITIL 4 Practitioner: Continual Improvement
A service provider's leadership wants to select an ITIL 4 module whose stated purpose is to keep the organisation's services matched to shifting business demands by continuously enhancing products, services and practices. Which module directly addresses this purpose?
Explanation
The purpose of this module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices.
The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.
An ITIL 4 certified professional wants the fast, focused route to upgrade to ITIL Foundation (Version 5) by concentrating only on what has changed. Which offering matches this goal?
Explanation
fast, focused route for ITIL 4 certified professionals to upgrade to ITIL Foundation (Version 5) by focusing only on what’s new. Skills Updated ITIL concepts
Upgrade your ITIL v3 Expert, ITIL v3 Master, ITIL 4 Managing Professional or ITIL 4 Master designation to the new