A quality manager is defining objectives for a new Six Sigma project and wants to ensure the goals are tightly connected to the organization's strategic direction. According to the Six Sigma body of knowledge, what type of goals should be established to link a project to organizational objectives?
Explanation
linkages and supports that need to be established between a selected Six Sigma project and the organization’s goals including SMART goals
A leadership team at a nonprofit hospital is identifying what fundamentally drives its performance so it can select relevant improvement projects. Which of the following are recognized as key business drivers applicable to all types of organizations under the Six Sigma framework?
Explanation
Recognize key business drivers (profit, market share, customer satisfaction, efficiency, product differentiation, key performance indicators (KPIs)) for all types of organizations
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